Consult booking
Interest, timing, name, city, a budget band, then a slot. Reminders on the same thread. Coordinator follow-up after. No clinical note.
Case study · Healthcare clinics
Several enquiry desks on one company. WhatsApp in two languages, a consult slot, Voiceplix retries when the phone is not picked up, a SIM dialer for the day’s list, SIP on the workspace. Enquiry and relationship only. Not an EMR.
Drawn from the live workspace: flows, booking, SIP, dialer campaigns, post-call processing. No patient names, no clinical data, no invented no-show percentages.
The company
Truvynex runs more than one public programme from the same Salesplix company: clinic-style consult booking, partner / franchise interest, a health-card line, an AI-lab line, an education-shaped flow. The important operational fact is not the brand list. It is that those desks used to collide.
A Click-to-WhatsApp ad for one programme would land in another programme’s welcome. That is how you lose a paid lead and annoy a person who never asked about the other product. Salesplix automation is scoped — by keywords and by WhatsApp number — so the right graph runs. When that scoping broke, it was treated as an incident and fixed. The case study is that discipline, not a slogan.
Clinical charts do not belong here. The EMR keeps diagnoses and prescriptions. Salesplix keeps the enquiry, the reminder, the call, and the next slot.
Several desks, one workspace
Inbound welcome can offer a choice of programmes. Deeper flows then run their own questions, tags, and booking. The leak to avoid is a catch-all that always wins.
Interest, timing, name, city, a budget band, then a slot. Reminders on the same thread. Coordinator follow-up after. No clinical note.
Franchise or partner interest is not a patient consult. It gets its own flow, its own tag, its own dialer list — so the clinic script never goes out by mistake.
Additional published flows exist for other programmes. Same workspace, same calling layer, different questions. Identity match still collapses one human into one card.
At least one live programme is fully parallel in English and Hindi: intro, interest, timing, name, city, budget list, booking, thanks — or a polite no. The language picker is the first interactive step. The consult is the last.
Voiceplix
A stalled form or an unanswered ring is where clinics bleed. The live graph includes Voiceplix AI call nodes: attempt, wait, attempt, wait, attempt, then a not-picked tag. That is the opposite of an infinite bot. It is a bounded retry that writes back to Salesplix.
WhatsApp collects what it can. If the person goes quiet, the voice layer is allowed to call.
AI call attempt, a wait, another attempt. The number is the company’s via Voiceplix — a number you own, not a mystery CLI.
Give-up is explicit: tag not-picked. The row is still a lead. A coordinator can see it. The bot does not loop until someone blocks the number.
SIP is enabled on the workspace, so inbound can also be a company call with a card, not only WhatsApp.
Post-call AI processing on hangup: the coordinator reads a next step. Voiceplix is quoted on a demo, as a beta, not a public Salesplix price row.
The floor
Voiceplix covers the gap. People still dial. Truvynex keeps active SIM campaigns — including programme-specific lists and “today / yesterday” queues — so the desk works Call not received and yesterday’s no-shows in order, not by vibe.
The consult
Booking is enabled on the company. The WhatsApp node can focus on the next 24 hours when the person is in-session. Default meeting mode can be a call. Reminders belong on the same thread as the last question. No-show recovery is the dialer, not a receptionist’s memory.
That consult is an enquiry calendar. It is not the EMR appointment book. If the doctor’s system later says they came, ingest can move a stage. Salesplix does not store the chart.
Boundary
What Salesplix holds
What stays in the EMR
A day on the desk
What we will not claim
We will not publish headcount of patients, conversion of franchise interest, or a percentage this page invented. The public story is the motion: several desks that do not steal from each other, bilingual WhatsApp into a consult slot, Voiceplix retries with a give-up tag, a SIM dialer the floor actually uses, SIP on, post-call notes, and a hard line against becoming an EMR.
If you run a clinic or a multi-programme healthcare desk, the useful comparison is your speed-to-lead, your missed-call pile, and whether reminders exist. That is the demo.
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