Salesplix

Clinic sales enablement system

Turn patient enquiries into confirmed consultations.

Ads, the front desk, forms, and chat share one conversation. Voiceplix retries when the phone is busy. Enquiry and relationship only, not an EMR.

See a clinic pipeline See the workflow

How Truvynex runs this

Google ads Meta ads Website Chat Calls One record
Ads, front desk, WhatsApp, calls — one enquiry. Clinical notes stay in the EMR.

On this floor

The front desk and the ad must share a timeline.

Clinics lose paid enquiries while the phone is busy, then lose the consult because nobody sent a reminder. Salesplix is the relationship layer. The EMR keeps clinical records.

Ack

WhatsApp goes out while the queue works the rest

The ad lead does not wait for the receptionist to finish a walk-in. Acknowledgement and a menu happen immediately.

Language

The same path in more than one language

Truvynex runs bilingual WhatsApp for at least one programme — English and Hindi — so the booking questions are the same job, not two scripts taped together.

Voiceplix

Three tries when nobody picks up

If a form or a chat stalls, Voiceplix can place AI call attempts with waits between them, tag “not picked”, and leave the row for the desk. The consult is the point.

Recognition

Where your enquiries already come from

Salesplix does not ask you to change the ads or portals you buy. It puts them on one record.

The leak

Where paid enquiries disappear today

Leak 01

Ad leads wait while the phone is busy

Leak 02

Front desk and doctor do not share one timeline

Leak 03

No reminder — no-shows eat the calendar

Leak 04

After the consult, nobody owns the follow-up

Leak 05

Partner / franchise enquiries steal the clinic flow, or the other way around

Leak 06

Clinical notes get dumped into the sales enablement system. They should not

Workflow

Enquiry to a confirmed consult

  1. 1 Enquiry lands: ad, website, WhatsApp, call, front desk, or a partner programme
  2. 2 The right WhatsApp flow picks up — clinic booking vs a separate desk — not a catch-all that steals the lead
  3. 3 Acknowledgement + owner; language choice if you run more than one
  4. 4 Interest, timing, name, city, then a consult slot
  5. 5 No pickup: Voiceplix retries, then the SIM dialer, then Call not received
  6. 6 Reminders; outcome logged; next step for the coordinator. Clinical chart stays in the EMR

Channels

How the team actually reaches people

  • WhatsApp Business
  • SIM dialer
  • SIP calling
  • Voiceplix voice agents
  • Email

A clinic company can run more than one public programme on the same workspace — each with its own WhatsApp flow — without mixing the menus.

Stages the floor already understands
  1. New enquiry
  2. Contacting
  3. Call not received
  4. Counselled
  5. Consultation booked
  6. Consultation done
  7. Treatment / nurture
  8. Lost

Voiceplix + the dialer

Voiceplix is how the consult still gets offered when the line is busy.

Truvynex’s live pattern: WhatsApp collects the basics, then AI call attempts with delays if the person does not pick up. The human desk still has a SIM dialer for the day’s list. SIP can be on for the company number.

  1. 01

    WhatsApp first: ack, language, interest, city, budget band, book a time

  2. 02

    Voiceplix AI calls: attempt, wait, attempt — then tag not-picked rather than looping forever

  3. 03

    Desk dialer: SIM campaigns for “today”, “yesterday”, programme-specific queues

  4. 04

    Post-call AI processing can sit on hangup so the coordinator reads a next step, not a raw recording

  5. 05

    Inbound SIP on a number you own, with caller ID from the card

Voice agents · Calling & auto-dial

The calendar

The consult is a 30-minute object.

Booking is enabled on the company. WhatsApp offers a slot; reminders live on the same thread as the last chat. This is not an EMR appointment chart — it is the enquiry calendar.

Automations

Recipes you can run on day one

  1. 01

    New enquiry → WhatsApp ack → the correct programme flow (not a steal from a sibling desk)

  2. 02

    Language picker → same questions in EN or HI → booking

  3. 03

    Form incomplete / no pickup → Voiceplix call attempts with waits → tag not-picked

  4. 04

    Missed call → WhatsApp callback slots

  5. 05

    Booked → 24h / 2h reminders

  6. 06

    No-show → SIM dialer recovery

  7. 07

    Consult done → coordinator task. Chart stays in the EMR

A day on the floor

The ad, the front desk, and the doctor stop dropping the same person.

A clinic morning is missed calls and people at the counter. Salesplix is the layer that remembers who was promised a slot.

  1. 1 Overnight ads already have an ack, or a Voiceplix attempt
  2. 2 Front desk sees the same card as the counsellor
  3. 3 The SIM dialer works Call not received and yesterday’s no-shows
  4. 4 A partner-programme enquiry does not land in the clinic welcome by accident — flows are scoped
  5. 5 Afternoon: tomorrow’s consults are reminded
  6. 6 Clinical notes were never in this system. The EMR did that job

Questions

What this is not.

Is Salesplix an EMR / EHR?

No. Enquiry, relationship, reminders, calling. Diagnoses, prescriptions, and clinical charts stay in the EMR. That split is the point of the Truvynex story.

Can one company run more than one public brand?

Yes. Separate WhatsApp flows, tags, and dialer queues on one workspace. The leak to avoid is a catch-all menu stealing another programme’s lead.

Proof

Truvynex

Named customer: Truvynex. Several enquiry desks, bilingual WhatsApp, consult booking, Voiceplix retries, SIM dialer, SIP. Walkthrough on your speed-to-lead and no-show recovery — no invented clinical metrics.

Read the case study

Related solutions

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