This policy applies to subscriptions and add-ons purchased via Salesplix at checkout on crm.astrosia.com. Purchases are billed by Astrosia Technologies LLP through Razorpay. Your contract is with the LLP.
You can cancel auto-renewal yourself: sign in at My Account on crm.astrosia.com and use Cancel on the subscription. Access continues until the end of the period already paid, unless you choose to end access immediately. You do not need to email support to cancel.
Refunds are not issued in any circumstance. Once payment is successfully captured by Razorpay, the charge is final. This includes unused time, mid-cycle cancellation, plan changes, failed onboarding, duplicate payments, change of mind, or any other reason. No prorated, partial, or goodwill refunds are given, except where mandatory law requires otherwise.
If a renewal charge fails, we may retry and then disable access after the grace period. Failed payments do not create a refund obligation.
Questions about cancellation or billing: support@astrosia.com · Contact.