Phone, then email, then external id
Website ingest for 59 Realtors matches that way so a form and a WhatsApp become one buyer or one lister.
Solution
Inbox, identity match, owner, stage, last chat. One card from first hello to a close. Duplicates collapse on phone and email.
What changes
Website ingest for 59 Realtors matches that way so a form and a WhatsApp become one buyer or one lister.
Round-robin, campus, programme, or named SE. “Unassigned” is a state the floor can see, not a void.
The default Salesplix language includes missed calls as a working stage. Both named customers use it.
How it works
What it replaces
Instead of
On Salesplix
Recipes
CTWA + later website form → same card
Missed call on a known number → same card, stage Call not received
Tag from a WhatsApp flow visible in the inbox filter
Schedule / booking appears on the person, not a side calendar only
Where it shows up
The pipeline label changes. The card does not.
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